Delivery Policy

At Tudo Prata , we work to ensure that your order arrives safely and as quickly as possible. Check out the information on delivery times, shipping and delivery below.

1. Processing Time

After payment confirmation (via Mercado Pago or PayPal ), your order will be processed within 2 business days . This is the time required to separate, package and post the product.

2. Shipping Methods

Deliveries are made by:

• Post Office (PAC or SEDEX)

• Partner carriers (where applicable)

The customer can choose the shipping method when completing the purchase.

3. Delivery Times

Delivery times vary depending on your location and the shipping option you choose. The estimated delivery time will be provided during checkout. After shipping, you will receive a tracking code via email to track your delivery.

4. Shipping Cost

The shipping cost is calculated automatically at the time of purchase, based on the weight, dimensions of the product and destination zip code. Occasionally, we offer free shipping in promotional campaigns, which will be advertised in the store.

5. Delivery Attempts

In case of absence at the address provided, the Post Office or carrier will make up to three delivery attempts . After this, the order may be returned to our distribution center. Reshipment will be the customer's responsibility.

6. Incorrect or Incomplete Address

It is essential that the registered address is correct and complete. Tudo Prata is not responsible for deliveries not made due to incorrect data. If the order is returned, a new shipping fee will be charged.

7. Delays

Delays may occur during periods of high demand (such as Black Friday, Christmas, etc.) or for external reasons (strikes, natural phenomena, etc.). In these cases, our team will be available to monitor and provide support.

8. Questions

For more information about your order or delivery, please contact our customer service:

📱 WhatsApp: (11) 93444-4559
📧 Email: contato@tudoprata.com.br