Care and Warranty

Tudo Prata jewelry is made with quality materials and exquisite finishing. To preserve the shine and durability of your pieces, we recommend following the care instructions below:

Parts Care

To ensure the beauty and conservation of your silver pieces:

  • Avoid contact with chemicals: perfumes, creams, lotions, chlorine, cleaning products and alcohol can damage silver.

  • Remove items when bathing, swimming or exercising.

  • Store your pieces separately , in velvet packaging, fabric bags or boxes, avoiding friction between them.

  • Recommended cleaning: use a soft flannel or a specific product for silver. Never use abrasive sponges or hard brushes.

  • Silver can naturally oxidize over time and through contact with air. This is not a defect , and can be reversed with proper cleaning.

Certificate of Warranty and Authenticity

Tudo Prata guarantees the authenticity and quality of all its pieces.

Eternal Guarantee for 925 Silver jewelry. Our products have the purity of 925 silver, which ensures their durability and resistance.

  • Lifetime warranty on polishing : We offer free polishing of the parts, whenever you want to maintain the original shine.

What is not covered by the warranty:

  • Damage caused by misuse , falls or impact

  • Pieces with broken or damaged stones

  • Scratches, dents or deformations due to improper use

Guarantee

All parts have a 90-day warranty against manufacturing defects, in accordance with the Consumer Protection Code.

The warranty does not cover :

  • Damage due to misuse or falling

  • Natural oxidation of silver

  • Scratches, dents or breaks due to impact

  • Wear and tear from continued use or lack of care

If you identify any defect within the warranty period, contact our customer service team with:

  • Order number

  • Photos of the piece

  • Problem Description

After analysis, we will make the exchange or refund, as applicable.

Service

Questions? We're here to help.

📱 WhatsApp: (11) 93444-4559
📧 Email: contato@tudoprata.com.br